I called and used Clarke Basement Systems based on a friend's recommendation. The sales rep was very efficient, friendly, and knew his stuff. He provided thorough feedback on what was required and supplied a very reasonable quote compared to other companies I had spoken to. He did not pressure us into making any decision to use his company. The actual repairman was knowledgeable and identified a potential problem that could limit the repair which was not identified by the sales rep. He was unsure if he could complete the job on the scheduled date without some additional assistance by myself and/or another contractor. He was hesitant to start the job, but once he started he completed it without compromise or damage. He was a very friendly gentleman who kept me abreast of what he was doing. The repair time was exactly as estimated.