Testimonials for Clarke Basement Systems

Firstly let me start by commenting on our complete satisfaction with the work your firm completed last summer.  The crawlspace has remained a constant temperature of about 57 degrees and the "cottage smell" had decreased dramatically.  (We also haven't seen any sign of mice!)  Exactly the results we were hoping for!   When we had the work done last summer you mentioned that you are anticipating a smaller dehumidifier for small crawlspaces like ours.  We were wondering if that is available yet as we are interested in finding out more about it for our home.   We also wanted to pass along some comments we received while getting an estimate for an addition to the front of our house.  The architects were in the crawlspace and commented that "the crawlspace encapsulation was the best they had ever seen.  Everyone with a crawlspace should have that done!" I did send him your company's contact information as we agree with his comments.  It was great to hear such positive feedback from professionals who obviously see more than their fair share of crawlspaces up here.   Thank you again for your great service.  We look forward to hearing back from you about the dehumidifier.   Julie and John

Hey Robert – just a quick note that we are still very happy with our basement system and the we are VERY happy we have it installed before all this rain comes in tonightJ   Thanks again for being at that trade show!   Kelly

Clarke Basements installed the basement system and TripleSafe sump pump into our home and now we feel protected against water problems in even the worst seasons. Steve explained the system professionally and patiently without pressure and Jose headed up the install with confidence and care. Thanks, Wayne D 

An increasing leak problem in the cold cellar beneath the main house entranceway led to a call to Clarke Basement Systems. From that moment onward, I was treated with complete courtesy and respect. Although I had to wait several weeks for an estimate, the wait was definitely worth it. Steve presented me with a clear overview of the steps necessary to fix the problem. Luke and his crew completed the work in a very professional manner, keeping me informed of the step-by-step process. Two months after the installation was finished, a small leak occurred following a heavy all-day rainfall. My call to the Clarke office was handled by Amber and Rob with complete courtesy and respect. One day later, Luke returned to my house, inspected the problem, and made the necessary repairs to my basement system. The clincher for me is that throughout this entire process I was treated as a respected client. "You get what you pay for" and Clarke Basement Systems certainly gets my recommendation.

Clarke Basement Systems was suggested to me by my brother-in-law. When Steve, from Clarke Basement Systems, came out to my house to assess the basement, he was helpful, polite and very patient with all my questions and concerns. He provided a couple of repair options and didn't pressure me to make a decision on the spot, which I appreciated. In the end, I decided to go with installing a Water Guard perimeter waterproofing system with a Thermal Dry Wall membrane on the exterior wall that was leaking. The guys who showed up to install these products, Fitz and Brandon, were also very polite, helpful, and respectful of my house. They explained what exactly they were doing and how it would work. They walked me through every step of the project. The guys showed up on time and used their time efficiently to get the job done. The clean up was great and the imprint of my daughter's hand in the freshly poured cement was a wonderful touch. We've had a heavy rain since the work was done, and so far the basement has remained dry. It is so nice not to have to worry about a wet basement during a summer storm. I would definitely recommend Clarke Basement Systems to family and friends.

When water appeared nearly 2 years after the initial repair of the wall and the installation of the interior weeping tile system in our house, we immediately feared the worst, that in some way, some how the system was now compromised.We immediately called the main number and Rob came to investigate in order to determine the cause. He was confident that Clarke's system was not the cause but he was determined to find it and he scheduled another visit this time with Steve (our salesman) who had an infra red camera and it didn't take them both long to determine that the source was a plumbing leak related to the shower. Needless to say we are relieved that the source wasn't related to the Clarke's installation and through the whole discovery process both Rob and Steve were both concerned for our problem and courteous and polite during what started out as a very emotional experience.Rob and Steve's confidence in their product and installation process was once again confirmed, and our experience with their after sales support reaffirms in our minds that we chose the right solution, from the right company with the right people.

This is a review for work completed by Clarke Basement Systems for Ross Tripp, 704 Wellington St W Aurora. The assessment & quote were completed by Ben Wallis very thoroughly with full explanation given for cause of leaks and solutions outlined. He gave me confidence in the work that was to be done and the warranty behind the work. On the scheduled work day, Brendan & Anthony arrived promptly and completed the R20 installation as planned, very professional. Part two of the job, the Flexispan crack repair required more time than expected due to injections but Brendan returned 2 days later to complete the work. His attention to detail and follow up was truly professional. He is a conscientious person & demonstrates strong values towards customer service....first class ! I would recommend Clarke to any friends requiring work with a basement water issue. Thank you ! Ross Tripp

I contacted Clarke Basement Systems to evaluate a solution to deal with water coming into our basement which is 80% finished. Rob Malcomson came in and described the work needed that would resolve the issue and we were scheduled for the work in a short period of time. Clarke's team arrive as scheduled and the crew consisted of Jose, the foreman, Trevor, Pedro and Jaron. The work included removal of drywall, studs and some flooring along the walls that needed to be jackhammered, followed by the installation of their system and membrane and resurface the floor area with concreate. The crew were very professional and respected the need to be sensitive to our finishing's. Jose was very willing to explain the steps involved and answered all of my questions and, offered a few tips for refinishing the area that was repaired. The quality of work was excellent and the crew cleaned up the work area very well. I highly recommend Clarke and it's system. Thank you Jose and team!

We have recently had some work done by Clarke Basement Systems. We needed to encapsulate our approx' 400 sq ft dirt basement area, as it was cold, damp, and producing a haven for mood and dust mites.    We also needed to improve our sump pump system, as we travel and we wanted piece of mind that our home wouldn't flood when we are away.    Further to that, our first floor had a terrible sag at approx' 1 inch every 10 feet. We were worried about damage to the foundation and the floor becoming unsafe.   I called Clarke and set up an appointment with Ryan. He arrived on date and time as promised. We went over our concerns and requirements, providing ease of mind long term solutions.   We decided on beamed support, along with 8 support jacks that would not only solidify the floor but also reduce the sag.   I needed to get it all done a bit sooner than Clarke's current time frame. Ryan worked to find a time slot that would meet our requirements.   The team showed up as expected on the day and ready to go. Dave, the supervisor on the job, along with Brian and Paul were just absolutely fantastic throughout the process. Any questions or comments I had, they took the time to explain and make us feel we were in good hands.   It was scheduled to possibly be a 5 day job but Dave, Brian, and Paul completed everything in 3 days.   They also reduced the 8 jacks to 6, thus saving money on the overall costs.   Once completed, Dave and I checked the floor results and I couldn't believe that we improved the floor sag by about 40%. We will continue to tighten the jacks over the next 6 months to improve it even more.    The crew were very friendly and cleaned up throughout.    In closing, we couldn't be happier with our choice of the Clarke team. We now have a totally transformed useless dirt space to a clean, dry and safe storage area Thank you,

From the first time we sat down to discuss what was needed, Clark Basement Systems were professional and easy to deal with.The guys laid down drop sheets from the front door the entrance to the crawl space, and when they left you wouldn't have known they had even been there. I would highly recommend them; Dave and his crew were great.Thanks guy, for a job well done.  

Good Day,  It certainly is a good day for us.  After a nightmarish 2 years we finally have a basement solution that can put our minds at ease.  I am writing to thank the entire Clarke Basement team, from the secretaries, Robert in the office, the work crews and especially the team leaders Lucio and most recently Jose who have been with me and my family every step of the way to provide my family with solutions, support and excellent service.  It was not an easy task, as we had to overcome quite a few challenges to finally solve the problem. Although we had to lose our basement and create a crawl space, I found comfort in knowing that Clarke Basements did everything they could to salvage the basement. When that was not possible they provided an alternative which we accepted and came to terms with.  When they finally did complete the work and finished the crawl space I was very pleased with the result. There was excellent communication every step of the way. The workmanship was outstanding and the service was superb. I would like to thank Jose especially for his honesty and personal touch. He takes pride in his work and made sure that he attended to every detail. Thank you Jose.  I especially want to thank Robert Langdon. Robert was instrumental through the entire process. From the first time I met him up until we completed the job yesterday, Robert was there to provide options and solutions, to answer any questions at anytime, including the weekends and evenings. He walked me through every detail and made sure everything was explained and that I was comfortable with everything, every step of the way. As I mentioned, this was an ordeal for my family and I, but Robert went above and beyond what was expected of him to make sure we found a solution and that we had peace of mind. I cannot thank him enough. He is a very special person and you are very fortunate to have him working for your company. In this day and age where the faceless, impersonal and greedy companies reign supreme it is so refreshing to know that there are still people like Robert who are competent, honest, personable and caring. That is a rare breed and you are very fortunate to have someone like Robert to be the face of your company. I commend him and thank him earnestly for all that he has done.  In closing, I wish to once again thank you all for everything. I will certainly recommend your company to anyone who is in need of your type of service.  Kind regards,  Marcello & Tiziana D'Agostino

i want to thank Matt for coming by and fixing those little holes in our new crawlspace floor covering before they became big holes.  I also appreciate the roll of tape he left so we can catch other little tears and holes in the coming years before they too become larger problems. Still love going down there and NOT smelling the earthy damp smell which we used to experience! THANKS!  

Hi Billy,   Please let me know if it’s normal for your customers to stand back and stare at your work? I’ve been guilty of this multiple times today! I still can’t get over how super impressed we are with how the job turned out. You and your helper have far exceeded our expectations. We thought long and hard about what to do with our sinking patio, spending many hours researching and discussing our options before finally deciding to hire Canadian Concrete Leveling. Following the completion of the project today we are 100% satisfied with our decision. We would recommend you and your company to our friends and family.   Thank you so much!! Jim & Nat

Your men did a great job. They were friendly and polite and took the time to explain what they were going to do. The pool deck looks better than what I expected. They did a great job of cleaning up. It is amazing that they could work and produce such great results in this terrible heat. 

Clarke is completely professional. They do top notch work. It was so easy to deal with the office. The service was amazing and the end result was even better