Testimonials for Clarke Basement Systems

Sharon H. of Allenford, ON
Monday, February 12th
Bruce C. of North Kawartha, ON
Friday, November 2nd
Every time I contacted Clarke Basement, they were on time and returned any calls promptly, and if i had any questions they answered the questions personally. I believe the job was done very professionally and the two installers had no problem with me watching them doing the work and answered any question I had. I'd recommend Clark Basement Systems to almost anyone!
Scott F. of Missisauga, ON
Wednesday, September 21st
We had a small leak in our basement window and when we opened up the dry wall to find out the source of the leak we found that there was a bunch of mold behind the drywall and as we took off more and more drywall we found more and more mold.  And we have small children so obviously this was a big concern for us. So we ended up taking off all the drywall in our basement and in the process we found that the basement had leaks all over our basement. Originally, we thought we would have to do some sort of outside drainage system. But we were refrred to Clarke and Clarke was able to offer a system from the inside of our basement that would essentially tell the water that we're not going to try to keep you out -  if you have to come in, then come in but were going to channel that water where we can bring it to a sump pump and pump it out of our house and keep out basement 100% dry.  We had a great experience with Clarke Basement Systems. They were extremeley knowledgeable. They were really professional.  I love their confidence.  I'd ask them questions like ' if we ever have water down the road..' and their answer would be: 'You're not going to have water down the road'.  And I just loved that there was any sense of doubt. They knew their system worked. They were very professional. They explained everything very very clearly and they started the job exactly when they said they would start, they finished when they said they would finish it. They cleaned up every day. They were friendly. They were kind to my kids and they were really a pleasure to work with.  I would absolutely recommend Clarke to my friends. It's amazing because I told my friends when we first came to this house there was kind of an off smell to the basement.  We just sort of thought this is how basements are - they're damp, they have funny smells, they're not like the rest of the house. Now that they've been down there and they've done their work, our basement is dry as a bone.  It smells like a regular room in our house and we feel completely confident that we're not going to have any water and we can go back to living our lives and enjoying the space again.
Joni of Toronto, ON
Tuesday, January 22nd
Elizabeth from Toronto called on Clarke Basement Systems for help with her wet basement. From the initial proposal and assessment and throughout the entire process, our specialists explained all the repairs and provided literature to explain all the work that needed to be done. They got the job done quickly and efficiently so that the family could enjoy their dry space in no time!
Elizabeth of Toronto, ON
Tuesday, July 10th
Debbie, a customer from Toronto, offers her feedback about the great experience she had with Clarke Basement Systems.  She was impressed with how quickly they could do the work (the installers came the following week), and how clean the installers left the area.  There was no mess, and they left a very clean installation of drywall. She had a TripleSump installed with a triple battery back up to solve her water problems.  She says the instructions were easy to understand and everything was explained to her in detail. Another satisfied customer from Clarke Basement Systems!
Debbie of Toronto, ON
Tuesday, January 22nd
Paul: Hi, I’m Paul at Canadian Concrete levelling and I am here with Ian Rogers from Silverline Helicopter. Thank you for having us here to look after your repairs.   Ian: Thank you for coming!   Paul: So we’re repairing a sinking office area, sinking down towards the outside wall and were using our patented Polylevel system to lift and level the floor for you. I know you explored a bunch of options for doing the repair, how did you come to decide to use us?   Ian: Well, i decided on you guys because I had looked at Mud Jacking before and while it probably may have worked I was most concerned about the disruption to the office. The system required that we would have to punch some holes in the wall so that they could access the areas that needed to be lifted. i was also concerned about the mass that was involved. With your system, i learned more when you came and told me about it, i have also accessed the information on your company on the internet, learned as much about your system that way. I gave you a call and then you came in. You're system is very un intrusive, even from a standpoint of lack of mass the leftovers seemed to be pretty much minimal. there was very little evidence that you guys were even there.    Paul: I know I was trying to explain it all to you when I was here. It is hard to describe the process, but now that you're here, you've actually seen the process being done, and how quick it is.   Ian: Ya, well I mean you guys don’t have the same amount of pressures. You are not trying to force the same amount of stuff through the pipe, so you have a much smaller hose and a much longer hose, the other guys didn’t have that, so the other guys would have had to go through the walls and it was going to be very disruptive.    Paul: Ya we have a 300 foot line on the truck so we can get to a lot of places, and the holes are only the size of a penny. Well again, thank you for your business, and I know you'll be happy with the repairs.   Ian: Yes its been something thats been bothering me for quite some time. It was never a hazard to say, but optically it was quite bad.    Paul: Especially in such a meticulous precision business that you're in.   Ian: Ya and for us what a customer sees is very important when they walk into a door, and when they see that the floor had sunk its not good for us. I very much appreciate it!   Paul: thank you for your business!
Silverline Helicopters, Ian R. of Holland Landing, ON
Friday, June 16th
Loretta W. of Keswick, ON
Friday, May 22nd
After being satisfied with previous waterproofing services performed by Clarke Basement Systems, Jim from Markham, Ontario decided to call us when he discovered a wet carpet in his basement. Rather than just fixing the problem, our specialists were able to inspect the home’s water issues and suggest solutions, including perimeter drainage and proper use of a window well. Jim is now educated on how to prevent future water problems and is able to enjoy a dry basement!
Jim of Markham, ON
Tuesday, July 10th
Pam K. of Stouffville, ON
Tuesday, July 9th
Richard, and I live in Whitchurch Stouffville. A referral, a friend of ours used Clarke and suggested we give them a call, which we did. Ya we had a crack in our foundation in our basement, and it was leaking into our basement and actually into our other room where we had carpet and stuff. Well it was a great experience right from the start. Right from the phone call, initial phone call, but what really impressed me was we set up an appointment with the consultant, but they emailed a package out before, talking about the company and how they were going to repair our leak, which I was impressed with. We had that come in the mail and then the consultant came and he was very professional. He went through it throughly with us, trying to figure out how to solve our problem and gave us a quote that we were very impressed with. Well its not as damp of course, and theres no water running into our basement anymore and its a lot better. Professional! From start to finish. from the initial phone call, to the meet and greet, to the job being done. It was seamless. How conscious they were. they were laid back, not pushy and explained everything very throughly. 
Richard B. of Stouffville, ON
Thursday, May 25th
Helen C. of Brechin, ON
Friday, March 23rd
We initially contacted Clarke basement systems approximately 5 years ago when the basement took on water. They came out and did a phenomenal job. At the time they recommended we do the entire perimeter of the house. We declined and only did the area where the initial problem was. It worked and worked 100%. Until now. This summer we had water enter the basement in 2 other areas. Called Clarke to come back and indeed, do the entire perimeter. It was a TON of work because now that meant doing the finished part of the basement. The crew came in and were amazing. They worked so so hard. They were very respectful of our property and took care to be the least disruptive as possible. The job is now 100% completed and we're thrilled. Thank you so much for a job well done. PS... If they recommend doing the entire perimeter, I'd suggest following their recommendation. They know what they are talking about. It's not your classic "upsell". Thanks again. 
Ramona S. of Peterborough, ON
Thursday, June 13th
Marilyn M. of Brooklin, ON
Thursday, January 12th
There was a corner in the basement of Gary M.'s Mississauga, ON home where a water puddle would mysteriously form every time it rained. Gary was puzzled by the fact that there were no other signs of water intrusion on the walls or ceiling. After doing some research online, he called Clarke Basement Systems for help. In this video we speaks about the entire experience, from the first inspection all the way through completion Gary is also very happy with the results. His basement is now dry all the time, rain or shine.
Gary M. of Mississauga, ON
Wednesday, March 8th
Firstly let me start by commenting on our complete satisfaction with the work your firm completed last summer.  The crawlspace has remained a constant temperature of about 57 degrees and the "cottage smell" had decreased dramatically.  (We also haven't seen any sign of mice!)  Exactly the results we were hoping for!   When we had the work done last summer you mentioned that you are anticipating a smaller dehumidifier for small crawlspaces like ours.  We were wondering if that is available yet as we are interested in finding out more about it for our home.   We also wanted to pass along some comments we received while getting an estimate for an addition to the front of our house.  The architects were in the crawlspace and commented that "the crawlspace encapsulation was the best they had ever seen.  Everyone with a crawlspace should have that done!" I did send him your company's contact information as we agree with his comments.  It was great to hear such positive feedback from professionals who obviously see more than their fair share of crawlspaces up here.   Thank you again for your great service.  We look forward to hearing back from you about the dehumidifier.   Julie and John
Julie S. of Port Elgin, ON
Sunday, June 25th
Hey Robert – just a quick note that we are still very happy with our basement system and the we are VERY happy we have it installed before all this rain comes in tonightJ   Thanks again for being at that trade show!   Kelly
Kelly & Peter P. of Priceville, ON
Wednesday, June 21st
Testimonial Photo by Wayne D.
Clarke Basements installed the basement system and TripleSafe sump pump into our home and now we feel protected against water problems in even the worst seasons. Steve explained the system professionally and patiently without pressure and Jose headed up the install with confidence and care. Thanks, Wayne D 
Wayne D. of Courtice, ON
Thursday, July 6th
An increasing leak problem in the cold cellar beneath the main house entranceway led to a call to Clarke Basement Systems. From that moment onward, I was treated with complete courtesy and respect. Although I had to wait several weeks for an estimate, the wait was definitely worth it. Steve presented me with a clear overview of the steps necessary to fix the problem. Luke and his crew completed the work in a very professional manner, keeping me informed of the step-by-step process. Two months after the installation was finished, a small leak occurred following a heavy all-day rainfall. My call to the Clarke office was handled by Amber and Rob with complete courtesy and respect. One day later, Luke returned to my house, inspected the problem, and made the necessary repairs to my basement system. The clincher for me is that throughout this entire process I was treated as a respected client. "You get what you pay for" and Clarke Basement Systems certainly gets my recommendation.
John T. of Oshawa, ON
Thursday, August 17th
Clarke Basement Systems was suggested to me by my brother-in-law. When Steve, from Clarke Basement Systems, came out to my house to assess the basement, he was helpful, polite and very patient with all my questions and concerns. He provided a couple of repair options and didn't pressure me to make a decision on the spot, which I appreciated. In the end, I decided to go with installing a Water Guard perimeter waterproofing system with a Thermal Dry Wall membrane on the exterior wall that was leaking. The guys who showed up to install these products, Fitz and Brandon, were also very polite, helpful, and respectful of my house. They explained what exactly they were doing and how it would work. They walked me through every step of the project. The guys showed up on time and used their time efficiently to get the job done. The clean up was great and the imprint of my daughter's hand in the freshly poured cement was a wonderful touch. We've had a heavy rain since the work was done, and so far the basement has remained dry. It is so nice not to have to worry about a wet basement during a summer storm. I would definitely recommend Clarke Basement Systems to family and friends.
Michele W. of Concord, ON
Thursday, August 17th
When water appeared nearly 2 years after the initial repair of the wall and the installation of the interior weeping tile system in our house, we immediately feared the worst, that in some way, some how the system was now compromised.We immediately called the main number and Rob came to investigate in order to determine the cause. He was confident that Clarke's system was not the cause but he was determined to find it and he scheduled another visit this time with Steve (our salesman) who had an infra red camera and it didn't take them both long to determine that the source was a plumbing leak related to the shower. Needless to say we are relieved that the source wasn't related to the Clarke's installation and through the whole discovery process both Rob and Steve were both concerned for our problem and courteous and polite during what started out as a very emotional experience.Rob and Steve's confidence in their product and installation process was once again confirmed, and our experience with their after sales support reaffirms in our minds that we chose the right solution, from the right company with the right people.
Gunar Z. of Whitby, ON
Thursday, August 17th
This is a review for work completed by Clarke Basement Systems for Ross Tripp, 704 Wellington St W Aurora. The assessment & quote were completed by Ben Wallis very thoroughly with full explanation given for cause of leaks and solutions outlined. He gave me confidence in the work that was to be done and the warranty behind the work. On the scheduled work day, Brendan & Anthony arrived promptly and completed the R20 installation as planned, very professional. Part two of the job, the Flexispan crack repair required more time than expected due to injections but Brendan returned 2 days later to complete the work. His attention to detail and follow up was truly professional. He is a conscientious person & demonstrates strong values towards customer service....first class ! I would recommend Clarke to any friends requiring work with a basement water issue. Thank you ! Ross Tripp
Ross T. of Aurora, ON
Thursday, August 29th
Testimonial Photo by Daniel D.
I contacted Clarke Basement Systems to evaluate a solution to deal with water coming into our basement which is 80% finished. Rob Malcomson came in and described the work needed that would resolve the issue and we were scheduled for the work in a short period of time. Clarke's team arrive as scheduled and the crew consisted of Jose, the foreman, Trevor, Pedro and Jaron. The work included removal of drywall, studs and some flooring along the walls that needed to be jackhammered, followed by the installation of their system and membrane and resurface the floor area with concreate. The crew were very professional and respected the need to be sensitive to our finishing's. Jose was very willing to explain the steps involved and answered all of my questions and, offered a few tips for refinishing the area that was repaired. The quality of work was excellent and the crew cleaned up the work area very well. I highly recommend Clarke and it's system. Thank you Jose and team!
Daniel D. of Orillia, ON
Monday, August 23rd
We have recently had some work done by Clarke Basement Systems. We needed to encapsulate our approx' 400 sq ft dirt basement area, as it was cold, damp, and producing a haven for mood and dust mites.    We also needed to improve our sump pump system, as we travel and we wanted piece of mind that our home wouldn't flood when we are away.    Further to that, our first floor had a terrible sag at approx' 1 inch every 10 feet. We were worried about damage to the foundation and the floor becoming unsafe.   I called Clarke and set up an appointment with Ryan. He arrived on date and time as promised. We went over our concerns and requirements, providing ease of mind long term solutions.   We decided on beamed support, along with 8 support jacks that would not only solidify the floor but also reduce the sag.   I needed to get it all done a bit sooner than Clarke's current time frame. Ryan worked to find a time slot that would meet our requirements.   The team showed up as expected on the day and ready to go. Dave, the supervisor on the job, along with Brian and Paul were just absolutely fantastic throughout the process. Any questions or comments I had, they took the time to explain and make us feel we were in good hands.   It was scheduled to possibly be a 5 day job but Dave, Brian, and Paul completed everything in 3 days.   They also reduced the 8 jacks to 6, thus saving money on the overall costs.   Once completed, Dave and I checked the floor results and I couldn't believe that we improved the floor sag by about 40%. We will continue to tighten the jacks over the next 6 months to improve it even more.    The crew were very friendly and cleaned up throughout.    In closing, we couldn't be happier with our choice of the Clarke team. We now have a totally transformed useless dirt space to a clean, dry and safe storage area Thank you,
James C. of Millbrook, ON
Friday, October 15th
Testimonial Photo by Gary G.
From the first time we sat down to discuss what was needed, Clark Basement Systems were professional and easy to deal with.The guys laid down drop sheets from the front door the entrance to the crawl space, and when they left you wouldn't have known they had even been there. I would highly recommend them; Dave and his crew were great.Thanks guy, for a job well done.  
Gary G. of Fenlon Falls, ON
Monday, February 13th
Testimonial Photo by Marcello D.
Good Day,  It certainly is a good day for us.  After a nightmarish 2 years we finally have a basement solution that can put our minds at ease.  I am writing to thank the entire Clarke Basement team, from the secretaries, Robert in the office, the work crews and especially the team leaders Lucio and most recently Jose who have been with me and my family every step of the way to provide my family with solutions, support and excellent service.  It was not an easy task, as we had to overcome quite a few challenges to finally solve the problem. Although we had to lose our basement and create a crawl space, I found comfort in knowing that Clarke Basements did everything they could to salvage the basement. When that was not possible they provided an alternative which we accepted and came to terms with.  When they finally did complete the work and finished the crawl space I was very pleased with the result. There was excellent communication every step of the way. The workmanship was outstanding and the service was superb. I would like to thank Jose especially for his honesty and personal touch. He takes pride in his work and made sure that he attended to every detail. Thank you Jose.  I especially want to thank Robert Langdon. Robert was instrumental through the entire process. From the first time I met him up until we completed the job yesterday, Robert was there to provide options and solutions, to answer any questions at anytime, including the weekends and evenings. He walked me through every detail and made sure everything was explained and that I was comfortable with everything, every step of the way. As I mentioned, this was an ordeal for my family and I, but Robert went above and beyond what was expected of him to make sure we found a solution and that we had peace of mind. I cannot thank him enough. He is a very special person and you are very fortunate to have him working for your company. In this day and age where the faceless, impersonal and greedy companies reign supreme it is so refreshing to know that there are still people like Robert who are competent, honest, personable and caring. That is a rare breed and you are very fortunate to have someone like Robert to be the face of your company. I commend him and thank him earnestly for all that he has done.  In closing, I wish to once again thank you all for everything. I will certainly recommend your company to anyone who is in need of your type of service.  Kind regards,  Marcello & Tiziana D'Agostino
Marcello D. of Tiny, ON
Wednesday, October 30th
i want to thank Matt for coming by and fixing those little holes in our new crawlspace floor covering before they became big holes.  I also appreciate the roll of tape he left so we can catch other little tears and holes in the coming years before they too become larger problems. Still love going down there and NOT smelling the earthy damp smell which we used to experience! THANKS!  
Barb D. of Milton, ON
Tuesday, August 2nd
Testimonial Photo by Jim P.
Hi Billy,   Please let me know if it’s normal for your customers to stand back and stare at your work? I’ve been guilty of this multiple times today! I still can’t get over how super impressed we are with how the job turned out. You and your helper have far exceeded our expectations. We thought long and hard about what to do with our sinking patio, spending many hours researching and discussing our options before finally deciding to hire Canadian Concrete Leveling. Following the completion of the project today we are 100% satisfied with our decision. We would recommend you and your company to our friends and family.   Thank you so much!! Jim & Nat
Jim P. of Stoney Creek, ON
Friday, July 14th
Testimonial Photo by Mary T.
Your men did a great job. They were friendly and polite and took the time to explain what they were going to do. The pool deck looks better than what I expected. They did a great job of cleaning up. It is amazing that they could work and produce such great results in this terrible heat. 
Mary T. of Woodbridge, ON
Wednesday, August 10th
Testimonial Photo by Andrew S.
Clarke is completely professional. They do top notch work. It was so easy to deal with the office. The service was amazing and the end result was even better
Andrew S. of Toronto, ON
Monday, February 13th
Total testimonials : 405

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Proudly Serving Greater Toronto including - Mississauga, Markham, Toronto & nearby

We serve the following areas

Our Locations:

Clarke Basement Systems
12045 McCowan Rd
Stouffville, ON L4A 4C3

Clarke Basement Systems
7250 Keele St Store #209
Vaughan, ON L4k 1Z8
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