Every time I contacted Clarke Basement, they were on time and returned any calls promptly, and if i had any questions they answered the questions personally. I believe the job was done very professionally and the two installers had no problem with me watching them doing the work and answered any question I had. I'd recommend Clark Basement Systems to almost anyone!
Scott F. of Missisauga, ON
Wednesday, September 21st
There was a corner in the basement of Gary M.'s Mississauga, ON home where a water puddle would mysteriously form every time it rained. Gary was puzzled by the fact that there were no other signs of water intrusion on the walls or ceiling. After doing some research online, he called Clarke Basement Systems for help.
In this video we speaks about the entire experience, from the first inspection all the way through completion
Gary is also very happy with the results. His basement is now dry all the time, rain or shine.
Gary M. of Mississauga, ON
Wednesday, March 8th
We had a small leak in our basement window and when we opened up the dry wall to find out the source of the leak we found that there was a bunch of mold behind the drywall and as we took off more and more drywall we found more and more mold. And we have small children so obviously this was a big concern for us. So we ended up taking off all the drywall in our basement and in the process we found that the basement had leaks all over our basement. Originally, we thought we would have to do some sort of outside drainage system. But we were refrred to Clarke and Clarke was able to offer a system from the inside of our basement that would essentially tell the water that we're not going to try to keep you out - if you have to come in, then come in but were going to channel that water where we can bring it to a sump pump and pump it out of our house and keep out basement 100% dry.
We had a great experience with Clarke Basement Systems. They were extremeley knowledgeable. They were really professional. I love their confidence. I'd ask them questions like ' if we ever have water down the road..' and their answer would be: 'You're not going to have water down the road'. And I just loved that there was any sense of doubt. They knew their system worked. They were very professional. They explained everything very very clearly and they started the job exactly when they said they would start, they finished when they said they would finish it. They cleaned up every day. They were friendly. They were kind to my kids and they were really a pleasure to work with. I would absolutely recommend Clarke to my friends. It's amazing because I told my friends when we first came to this house there was kind of an off smell to the basement. We just sort of thought this is how basements are - they're damp, they have funny smells, they're not like the rest of the house. Now that they've been down there and they've done their work, our basement is dry as a bone. It smells like a regular room in our house and we feel completely confident that we're not going to have any water and we can go back to living our lives and enjoying the space again.
Joni of Toronto, ON
Tuesday, January 22nd
Elizabeth from Toronto called on Clarke Basement Systems for help with her wet basement. From the initial proposal and assessment and throughout the entire process, our specialists explained all the repairs and provided literature to explain all the work that needed to be done. They got the job done quickly and efficiently so that the family could enjoy their dry space in no time!
Elizabeth of Toronto, ON
Tuesday, July 10th
Dalia C. of Toronto, ON
Friday, May 22nd
Debbie, a customer from Toronto, offers her feedback about the great experience she had with Clarke Basement Systems.
She was impressed with how quickly they could do the work (the installers came the following week), and how clean the installers left the area. There was no mess, and they left a very clean installation of drywall.
She had a TripleSump installed with a triple battery back up to solve her water problems. She says the instructions were easy to understand and everything was explained to her in detail.
Another satisfied customer from Clarke Basement Systems!
Debbie of Toronto, ON
Tuesday, January 22nd
After being satisfied with previous waterproofing services performed by Clarke Basement Systems, Jim from Markham, Ontario decided to call us when he discovered a wet carpet in his basement. Rather than just fixing the problem, our specialists were able to inspect the home’s water issues and suggest solutions, including perimeter drainage and proper use of a window well. Jim is now educated on how to prevent future water problems and is able to enjoy a dry basement!
Jim of Markham, ON
Tuesday, July 10th
it was a very good experience. Starting from the estimate - the estimator came in and was very professional. He gave me a good estimate and an approximate timeline. As it turned out your service departement called me before the timeline, so my work was done 2/3 weeks before I was anticipating. Your crew showed up on the scheduled time. They were pretty professional and diligent. The work was quite messy because they were doing lots of excavation and whatnot. But once they left the whole area was absolutely clean. There wasn't even a trace that there was any work was done here. They dusted the window wells and they showed me that the drainage system was ok by flooding it with water and everything. So, yea - I was quite impressed. Later there was a little bit of settlement in the gravel which they filled in. I gave you a call and the person showed up within a couple of hours and filled with gravel and everything. That was a few weeks later. I am quite satisfied with the work.
Nadeen of Markham, ON
Tuesday, January 22nd
Pam K. of Stouffville, ON
Tuesday, July 9th
Richard, and I live in Whitchurch Stouffville. A referral, a friend of ours used Clarke and suggested we give them a call, which we did. Ya we had a crack in our foundation in our basement, and it was leaking into our basement and actually into our other room where we had carpet and stuff. Well it was a great experience right from the start. Right from the phone call, initial phone call, but what really impressed me was we set up an appointment with the consultant, but they emailed a package out before, talking about the company and how they were going to repair our leak, which I was impressed with. We had that come in the mail and then the consultant came and he was very professional. He went through it throughly with us, trying to figure out how to solve our problem and gave us a quote that we were very impressed with. Well its not as damp of course, and theres no water running into our basement anymore and its a lot better. Professional! From start to finish. from the initial phone call, to the meet and greet, to the job being done. It was seamless. How conscious they were. they were laid back, not pushy and explained everything very throughly.
Richard B. of Stouffville, ON
Thursday, May 25th
"My experience was excellent. Intially, I was concerned because my basement was full of water. We just bought this century home. We had shopped around and talked to a number of people and I was concerned about cost and what was needed to be done.
Most people wanted to get on with the job, dig up the entire foundation and waterproof the outside. Clarke came in and sat down with me, did an analysis first of all and went over what some of the options were. There were a couple of different approaches we could take and we ended up going with a couple of different solutions and it really gave me the confidence that you guys knew what you were doing. He probably spent better part of 2/3 hours before he made any recommendations. He sat down and walked me through what was going on with my home and what he recommended and what some different solutions might be and some different costings as well.
Interestingly enough we did 2 approaches: 1: we were digging outside which solved one part of the problem in a recent renovation of the house, and 2: in the century home with did an interior fix which is an interior drain which is the best of both worlds. Since it's been done - absolutely dry! We would absolutely recommend Clark Basement Systems."
Mark of Stouffville, ON
Tuesday, January 22nd
Paul: Hi, I’m Paul at Canadian Concrete levelling and I am here with Ian Rogers from Silverline Helicopter. Thank you for having us here to look after your repairs.
Ian: Thank you for coming!
Paul: So we’re repairing a sinking office area, sinking down towards the outside wall and were using our patented Polylevel system to lift and level the floor for you. I know you explored a bunch of options for doing the repair, how did you come to decide to use us?
Ian: Well, i decided on you guys because I had looked at Mud Jacking before and while it probably may have worked I was most concerned about the disruption to the office. The system required that we would have to punch some holes in the wall so that they could access the areas that needed to be lifted. i was also concerned about the mass that was involved. With your system, i learned more when you came and told me about it, i have also accessed the information on your company on the internet, learned as much about your system that way. I gave you a call and then you came in. You're system is very un intrusive, even from a standpoint of lack of mass the leftovers seemed to be pretty much minimal. there was very little evidence that you guys were even there.
Paul: I know I was trying to explain it all to you when I was here. It is hard to describe the process, but now that you're here, you've actually seen the process being done, and how quick it is.
Ian: Ya, well I mean you guys don’t have the same amount of pressures. You are not trying to force the same amount of stuff through the pipe, so you have a much smaller hose and a much longer hose, the other guys didn’t have that, so the other guys would have had to go through the walls and it was going to be very disruptive.
Paul: Ya we have a 300 foot line on the truck so we can get to a lot of places, and the holes are only the size of a penny. Well again, thank you for your business, and I know you'll be happy with the repairs.
Ian: Yes its been something thats been bothering me for quite some time. It was never a hazard to say, but optically it was quite bad.
Paul: Especially in such a meticulous precision business that you're in.
Ian: Ya and for us what a customer sees is very important when they walk into a door, and when they see that the floor had sunk its not good for us. I very much appreciate it!
Paul: thank you for your business!
Silverline Helicopters, Ian R. of Holland Landing, ON
Friday, June 16th
We initially contacted Clarke basement systems approximately 5 years ago when the basement took on water. They came out and did a phenomenal job. At the time they recommended we do the entire perimeter of the house. We declined and only did the area where the initial problem was. It worked and worked 100%. Until now. This summer we had water enter the basement in 2 other areas. Called Clarke to come back and indeed, do the entire perimeter. It was a TON of work because now that meant doing the finished part of the basement. The crew came in and were amazing. They worked so so hard. They were very respectful of our property and took care to be the least disruptive as possible. The job is now 100% completed and we're thrilled. Thank you so much for a job well done. PS... If they recommend doing the entire perimeter, I'd suggest following their recommendation. They know what they are talking about. It's not your classic "upsell". Thanks again.
Ramona S. of Peterborough, ON
Thursday, June 13th
Bruce C. of North Kawartha, ON
Friday, November 2nd
Loretta W. of Keswick, ON
Friday, May 22nd
Please let me know if it’s normal for your customers to stand back and stare at your work? I’ve been guilty of this multiple times today! I still can’t get over how super impressed we are with how the job turned out. You and your helper have far exceeded our expectations. We thought long and hard about what to do with our sinking patio, spending many hours researching and discussing our options before finally deciding to hire Canadian Concrete Leveling. Following the completion of the project today we are 100% satisfied with our decision. We would recommend you and your company to our friends and family.
Thank you so much!!
Jim & Nat
Jim P. of Stoney Creek, ON
Friday, July 14th
Hey Robert – just a quick note that we are still very happy with our basement system and the we are VERY happy we have it installed before all this rain comes in tonightJ
Thanks again for being at that trade show!
Kelly & Peter P. of Priceville, ON
Wednesday, June 21st
After living in her home for 25 years, this year my Mum got a bit of water in her basement which freaked her out and upset her greatly. After doing research I decided to call 2 companies to obtain 2 estimates to get this situation taken care of for her. Mum is 86!! The first company, really, did not even want to take the time to even talk to me, or come out to her home! He said I will email you some information (which he never did). Sigh. My next call was to Clarke Basement Systems and what a breath of fresh air it was. From the service, to reception, to the Sales Person to our OUTSTANDING CREW, which was headed by ROB .... we were treated so well. Many calls to confirm, to reschedule due to a storm and follow up. Mum and I are thrilled and really really want to comment and THANK ROB and his team for their hard word, respectfulness of Mum's home and doing a fine job. When they were leaving a neighbour came out and he will be calling for an appointment too. You can tell Rob LOVES his work, what a funny guy and so knowledgeable. Thanks again. GO ROB!!!!!
Ramona S. of Burlington, ON
Monday, February 11th
i want to thank Matt for coming by and fixing those little holes in our new crawlspace floor covering before they became big holes.
I also appreciate the roll of tape he left so we can catch other little tears and holes in the coming years before they too become larger problems.
Still love going down there and NOT smelling the earthy damp smell which we used to experience!
Barb D. of Milton, ON
Tuesday, August 2nd
We have a sunroom addition that had been installed by a previous owner. Due to a combination of poor soil and what appeared to be supports installed at inadequate depths the structure had settled. We hired Clarke Basement Systems to install their SmartJack system to stabilize the structure. Using the SmartJacks they also raised one of the corners of the sunroom which brought windows and doors back into alignment. It was like night and day to have doors that no longer stuck when attempting to open them. From meeting with Ron who came to assess the job and provide a quote through to booking and work completion communication was excellent. The job took two days and it was heavy work. It gave us added comfort that Don Clarke (owner) was on site throughout, working with his installation team. He was very patient and courteous in walking us through what they were doing as the job unfolded. Our experience was positive and we would not hesitate to hire Clarke Basement Systems again should the need arise.
Pat M. of Mississauga, ON
Friday, November 27th
Clarke Basement Systems is a marvelous company to hire. They were professional and prompt from the beginning starting with Ron and the team. I want to especially thank Lucio, Dimitry, and Dustin - they went above and beyond with their work. I would hire Clarke Basement again without hesitation! A+++
Arjuan P. of Mississauga, ON
Monday, May 3rd
Ali serviced our sump pump. He was knowledgeable and extremely helpful with a problem we had with where the sump pump was discharging. Highly recommend.
Richard F. of Mississauga, ON
Tuesday, March 2nd
I want to thank Dave and Dan and their helper who I did not get his name, for their excellent installation work on the waterproofing/insulation and sump pump work in the crawl space at my cottage. They showed up when they said they would and worked diligently on my crawl space. I am not sure they took any breaks. These guys were terrific! Very knowledgeable and approachable when I had questions as to what they were doing they were happy to educate me. They left the site as clean and tidy as they found it. I resisted the urge to sneak a peek at the work although they often invited me down to review the progress. I was totally amazed by the transformation of the crawl space. Every year I will have Clark Basement systems due the preventative maintenance. Many thanks for a great job! I highly recommend them.
David S. of Coe Hill, ON
Wednesday, May 22nd
I requested quotes from 3 different companies. While the others were just as nice, the interaction with Clarke Basement Systems was unmatched. It started with the information package mailed to me and then Chris booking the initial inspection. He came to my house and was considerate to call an hour prior to ask permission for another colleague to join the inspection. They arrived at the time they said they would. They checked the overall moisture level of the house, inspected the cracks, explained their system and process and answered all my questions. Chris gave me time to review quotes to make my decision and followed up after a week if I’ve made a decision. After answering my follow up questions, I decided to proceed with the work. Chris explained what comes next from calls from the office to schedule the crew, what to expect when the crew arrives, how long the work will take and payment details. The scheduling call came as expected and advised they may be able to come in sooner if it works with my schedule. Which ended up being completed 2 weeks sooner than originally scheduled. Worked great for me. Lucio and Dimitri came to do the work and I love how they call 15-30 minutes ahead to let me know they’re on their way. They were wearing masks, kept socially distanced and laid out the floor covers when I let them in. They were very courteous and professional. briefly walked me through what they will do and how long they will be. Also did me a favour of patching up the exterior crack to close it both from inside and out. Cleaned up after themselves and showed me the finished work and advised of drying time. I’m happy with the work and will monitor for leaks when the snow melts. But I’m happy with the experience I had with Clarke basement systems. I highly recommend them. Thank you!
Christine P. of Mississauga, ON
Thursday, December 3rd
The guys (Shane and Luke) we great. They arrived right on time as scheduled and took great care not to damage the grass and lawn any more than was necessary, (can't dig through a flower bed without some damage). Hard workers and friendly, they didn't mind me watching as they worked.
I would not hesitate to recommend your company to anyone with a similar problem.
Scott F. of Mississauga, ON
Friday, May 13th
Lucio and Dimitry did a great job replacing our sump pump system with a triple-safe redundant system. These guys were very professional and worked incredibly cleanly (even though they were cutting concrete). They took the time to explain the system and discussed it's maintenance with me at the end. Very pleased with the service and the system.
David P. of Toronto, ON
Wednesday, May 20th
The quality and workmanship is excellent. Ali took the time to explain what was done and we found him to be professional and a pleasure to deal with. Would highly recommend Clarke Basement Systems.
Steve W. of Toronto, ON
Thursday, February 25th
Lucio and Russell spent 2 days on a crawlspace encapsulation for my 1880's cottage - a very tight space over a dirt floor (not an easy task!). They were fantastic - fast, efficient, cleaned up well afterwards, shared pictures of progress, professional-all-around. Ron, the inspector who first assessed and quoted on the job, was knowledgeable and helpful in talking through the options. Felt like this project was in good hands from the beginning.
Caitlin O. of Toronto, ON
Thursday, January 21st
Ron Monk gave a very good understanding of the work that would need to be done, took the time to patiently answer our questions, and made sure he understood the work that the previous owner had done with Clarke Basement Systems. Rob in the office was great at answering any questions that we had leading up to the day as well and was very knowledgeable. Lucio, Dymytro and Russell did excellent work. They arrived early in the morning and worked hard to get the room done by noon the same day (pretty small job since we were expanding what the previous owner did). Lucio took the time to explain what he was working on throughout the project. He spent time with us before he left as well to make sure that we can pass along instructions to the contractor who will be rebuilding the walls in the basement. All in all, great customer service experience with Clarke Basement Systems. Will update this post if there are any issues with the system, but so far it looks great!
Chelsea W. of Toronto, ON
Friday, November 6th
Just had Clarke Basements replace my basement floor with their waterproofing system as well as their basement to beautiful wall panels. Can't say enough good things about the crew. Lucio, Dustin and Dimitri were an amazing team and I can't say enough good things about them. The care they put into the work, as if it was their own house, always on time, very cautious of ensuring everything is kept clean. Was a pleasure to have them doing the job. Would definitely recommend this company if you are looking to get the job done the right way and have no more water worries
Clarke Basement Systems 7250 Keele St Store #209 Vaughan, ON L4k 1Z8
PLEASE NOTE: If this is a real estate inspection or you do not own the property, an inspection fee of $350 will apply (including HST) when you book the work within 2 months of the inspection. Your receipt may be used as $100 toward your final balance.