Testimonials for Clarke Basement Systems

Richard, and I live in Whitchurch Stouffville. A referral, a friend of ours used Clarke and suggested we give them a call, which we did. Ya we had a crack in our foundation in our basement, and it was leaking into our basement and actually into our other room where we had carpet and stuff. Well it was a great experience right from the start. Right from the phone call, initial phone call, but what really impressed me was we set up an appointment with the consultant, but they emailed a package out before, talking about the company and how they were going to repair our leak, which I was impressed with. We had that come in the mail and then the consultant came and he was very professional. He went through it throughly with us, trying to figure out how to solve our problem and gave us a quote that we were very impressed with. Well its not as damp of course, and theres no water running into our basement anymore and its a lot better. Professional! From start to finish. from the initial phone call, to the meet and greet, to the job being done. It was seamless. How conscious they were. they were laid back, not pushy and explained everything very throughly. 

Paul: Hi, I’m Paul at Canadian Concrete Leveling and I am here with Ian Rogers from Silverline Helicopter. Thank you for having us here to look after your repairs.   Ian: Thank you for coming!   Paul: So we’re repairing a sinking office area, sinking down towards the outside wall and were using our patented Polylevel system to lift and level the floor for you. I know you explored a bunch of options for doing the repair, how did you come to decide to use us?   Ian: Well, i decided on you guys because I had looked at Mud Jacking before and while it probably may have worked I was most concerned about the disruption to the office. The system required that we would have to punch some holes in the wall so that they could access the areas that needed to be lifted. i was also concerned about the mass that was involved. With your system, i learned more when you came and told me about it, i have also accessed the information on your company on the internet, learned as much about your system that way. I gave you a call and then you came in. You're system is very un intrusive, even from a standpoint of lack of mass the leftovers seemed to be pretty much minimal. there was very little evidence that you guys were even there.    Paul: I know I was trying to explain it all to you when I was here. It is hard to describe the process, but now that you're here, you've actually seen the process being done, and how quick it is.   Ian: Ya, well I mean you guys don’t have the same amount of pressures. You are not trying to force the same amount of stuff through the pipe, so you have a much smaller hose and a much longer hose, the other guys didn’t have that, so the other guys would have had to go through the walls and it was going to be very disruptive.    Paul: Ya we have a 300 foot line on the truck so we can get to a lot of places, and the holes are only the size of a penny. Well again, thank you for your business, and I know you'll be happy with the repairs.   Ian: Yes its been something thats been bothering me for quite some time. It was never a hazard to say, but optically it was quite bad.    Paul: Especially in such a meticulous precision business that you're in.   Ian: Ya and for us what a customer sees is very important when they walk into a door, and when they see that the floor had sunk its not good for us. I very much appreciate it!   Paul: thank you for your business!

We initially contacted Clarke basement systems approximately 5 years ago when the basement took on water. They came out and did a phenomenal job. At the time they recommended we do the entire perimeter of the house. We declined and only did the area where the initial problem was. It worked and worked 100%. Until now. This summer we had water enter the basement in 2 other areas. Called Clarke to come back and indeed, do the entire perimeter. It was a TON of work because now that meant doing the finished part of the basement. The crew came in and were amazing. They worked so so hard. They were very respectful of our property and took care to be the least disruptive as possible. The job is now 100% completed and we're thrilled. Thank you so much for a job well done. PS... If they recommend doing the entire perimeter, I'd suggest following their recommendation. They know what they are talking about. It's not your classic "upsell". Thanks again.