Testimonials for Clarke Basement Systems

Every time I contacted Clarke Basement, they were on time and returned any calls promptly, and if i had any questions they answered the questions personally. I believe the job was done very professionally and the two installers had no problem with me watching them doing the work and answered any question I had. I'd recommend Clark Basement Systems to almost anyone!
Scott F. of Missisauga, ON
There was a corner in the basement of Gary M.'s Mississauga, ON home where a water puddle would mysteriously form every time it rained. Gary was puzzled by the fact that there were no other signs of water intrusion on the walls or ceiling. After doing some research online, he called Clarke Basement Systems for help. In this video we speaks about the entire experience, from the first inspection all the way through completion Gary is also very happy with the results. His basement is now dry all the time, rain or shine.
Gary M. of Mississauga, ON
We had a small leak in our basement window and when we opened up the dry wall to find out the source of the leak we found that there was a bunch of mold behind the drywall and as we took off more and more drywall we found more and more mold.  And we have small children so obviously this was a big concern for us. So we ended up taking off all the drywall in our basement and in the process we found that the basement had leaks all over our basement. Originally, we thought we would have to do some sort of outside drainage system. But we were refrred to Clarke and Clarke was able to offer a system from the inside of our basement that would essentially tell the water that we're not going to try to keep you out -  if you have to come in, then come in but were going to channel that water where we can bring it to a sump pump and pump it out of our house and keep out basement 100% dry.  We had a great experience with Clarke Basement Systems. They were extremeley knowledgeable. They were really professional.  I love their confidence.  I'd ask them questions like ' if we ever have water down the road..' and their answer would be: 'You're not going to have water down the road'.  And I just loved that there was any sense of doubt. They knew their system worked. They were very professional. They explained everything very very clearly and they started the job exactly when they said they would start, they finished when they said they would finish it. They cleaned up every day. They were friendly. They were kind to my kids and they were really a pleasure to work with.  I would absolutely recommend Clarke to my friends. It's amazing because I told my friends when we first came to this house there was kind of an off smell to the basement.  We just sort of thought this is how basements are - they're damp, they have funny smells, they're not like the rest of the house. Now that they've been down there and they've done their work, our basement is dry as a bone.  It smells like a regular room in our house and we feel completely confident that we're not going to have any water and we can go back to living our lives and enjoying the space again.
Joni of Toronto, ON
Elizabeth from Toronto called on Clarke Basement Systems for help with her wet basement. From the initial proposal and assessment and throughout the entire process, our specialists explained all the repairs and provided literature to explain all the work that needed to be done. They got the job done quickly and efficiently so that the family could enjoy their dry space in no time!
Elizabeth of Toronto, ON
Debbie, a customer from Toronto, offers her feedback about the great experience she had with Clarke Basement Systems.  She was impressed with how quickly they could do the work (the installers came the following week), and how clean the installers left the area.  There was no mess, and they left a very clean installation of drywall. She had a TripleSump installed with a triple battery back up to solve her water problems.  She says the instructions were easy to understand and everything was explained to her in detail. Another satisfied customer from Clarke Basement Systems!
Debbie of Toronto, ON
After being satisfied with previous waterproofing services performed by Clarke Basement Systems, Jim from Markham, Ontario decided to call us when he discovered a wet carpet in his basement. Rather than just fixing the problem, our specialists were able to inspect the home’s water issues and suggest solutions, including perimeter drainage and proper use of a window well. Jim is now educated on how to prevent future water problems and is able to enjoy a dry basement!
Jim of Markham, ON
it was a very good experience. Starting from the estimate - the estimator came in and was very professional.  He gave me a good estimate and an approximate timeline. As it turned out your service departement called me before the timeline, so my work was done 2/3 weeks before I was anticipating.  Your crew showed up on the scheduled time. They were pretty professional and diligent. The work was quite messy because they were doing lots of excavation and whatnot. But once they left the whole area was absolutely clean.  There wasn't even a trace that there was any work was done here.  They dusted the window wells and they showed me that the drainage system was ok by flooding it with water and everything. So, yea - I was quite impressed.  Later there was a little bit of settlement in the gravel which they filled in. I gave you a call and the person showed up within a couple of hours and filled with gravel and everything. That was a few weeks later.  I am quite satisfied with the work.
Nadeen of Markham, ON
"My experience was excellent.  Intially, I was concerned because my basement was full of water.  We just bought this century home. We had shopped around and talked to a number of people and I was concerned about cost and what was needed to be done. Most people wanted to get on with the job, dig up the entire foundation and waterproof the outside. Clarke came in and sat down with me, did an analysis first of all and went over what some of the options were.  There were a couple of different approaches we could take and we ended up going with a couple of different solutions and it really gave me the confidence that you guys knew what you were doing.  He probably spent better part of 2/3 hours before he made any recommendations.  He sat down and walked me through what was going on with my home and what he recommended and what some different solutions might be and some different costings as well. Interestingly enough we did 2 approaches: 1: we were digging outside which solved one part of the problem in a recent renovation of the house, and 2: in the century home with did an interior fix which is an interior drain which is the best of both worlds.  Since it's been done - absolutely dry! We would absolutely recommend Clark Basement Systems."
Mark of Stouffville, ON
After living in her home for 25 years, this year my Mum got a bit of water in her basement which freaked her out and upset her greatly. After doing research I decided to call 2 companies to obtain 2 estimates to get this situation taken care of for her. Mum is 86!! The first company, really, did not even want to take the time to even talk to me, or come out to her home! He said I will email you some information (which he never did). Sigh. My next call was to Clarke Basement Systems and what a breath of fresh air it was. From the service, to reception, to the Sales Person to our OUTSTANDING CREW, which was headed by ROB .... we were treated so well. Many calls to confirm, to reschedule due to a storm and follow up. Mum and I are thrilled and really really want to comment and THANK ROB and his team for their hard word, respectfulness of Mum's home and doing a fine job. When they were leaving a neighbour came out and he will be calling for an appointment too. You can tell Rob LOVES his work, what a funny guy and so knowledgeable. Thanks again. GO ROB!!!!!
Ramona S. of Burlington, ON
i want to thank Matt for coming by and fixing those little holes in our new crawlspace floor covering before they became big holes.  I also appreciate the roll of tape he left so we can catch other little tears and holes in the coming years before they too become larger problems. Still love going down there and NOT smelling the earthy damp smell which we used to experience! THANKS!  
Barb D. of Milton, ON
The guys (Shane and Luke) we great. They arrived right on time as scheduled and took great care not to damage the grass and lawn any more than was necessary, (can't dig through a flower bed without some damage). Hard workers and friendly, they didn't mind me watching as they worked. I would not hesitate to recommend your company to anyone with a similar problem.
Scott F. of Mississauga, ON
We would like to let you know that your company present high standard of business practices. From receptionist to professional visiting  (Ron Monk in our case). All are helpful ,friendly and with an extra human touch which we really appreciated. Your info. packages sent prior to the schedule visit is of helpful ,so people can ask relevant questions. Ron was punctual, had called to confirm appointment time prior to the visit. He was courteous knowledgeable and professional through out the visit, paying attention to minor details. He was patient and friendly in explaining /answering questions. He was able to pin point the problem source in timely fashion. All in all,Ron's visit,the whole dealing with your company are pleasant and impressive.
Theresa of Toronto , ON
Thank you Clarke Basement Systems for sending someone by to fix up the pipe problem!! Most appreciated. We hope to call you at some point soon to waterproof the whole basement and redo the floors! You guys are a class act. Thanks!
Robin F. of Toronto, ON
This was our first Annual Maintenance since installing a complete waterproofing system and TripleSafe sump pump from Clarke Basement Systems. Ali was great... explained everything, and provided some helpful tips and advice on keeping the system operating efficiently. We've been very satisfied with Clarke Basement Systems from initial installation to ongoing service! 
Adam R. of Toronto, ON
On Monday, Oct. 20, we had Ali & Brandon at our house to install a sump pump and drainage system in our basement. They were very knowledgeable, courteous and friendly. They did an excellent job and we were very happy with the service.
James & Margaret B. of Toronto, ON
I would like to take this opportunity to extend my contentment and satisfaction towards your team of professionals. Alex introduced me to your company and with Cory's support was able to close the deal for the 3 projects that I have on the go. They, along with your scheduling team, were eager to meet our deadlines. Upon completion of the work on hand, I felt there could have been a little bit more attention paid to details, although I had no concerns to quality given your warranty on the project. Alex was quick to visit and report back to Cory who in turn put me in touch with your production manager. Upon discussing the issues, your Senior Service Tech. was sent to the site where we met. Fitz’s assessment and performance was of a true professional ... recognizing, explaining, addressing and instilling on his assistant important lessons on quality and customer service. From one business owner to another, I would like to congratulate you on your staff and projection of professionalism that I experienced. I would have no problem whatsoever recommending you, your company and more so your associates for a job well done, excellent concepts of customer service and a follow up worthy of your pride as representatives of your company.
Ami B. of Toronto, ON
We are so very impressed with the work that Ali & Lucio have done this past week. Since we are pleased with these guys we wanted to make sure we mentioned it.
Doug & Barb C. of Colborne , ON
Scheduled for 8:30am July 11. Matt arrived on time - in fact a little early, which was great - got to work immediately. Obviously knew his stuff, explained what all he did and how the system responded. Left me confident that all was well. Matt is a personable, pleasant individual. You've hired a good one, and Fitz's training has paid off. Well done - all 'round! - Cheers
William W. of Thornhill, ON
Just a short note to thank you for the responsive, informative and good work that we've experienced in working with Cory, Jose, and James over the past couple of weeks. Thanks to all!
Peter & Janie E. of Markham, ON
A great job with the installation...... it was a pleasure doing business with Clarke Basement Systems
S. M. of Markham, ON
Fast response, great job, fair price.... I only wish I had called sooner.
P. R. of Markham, ON
I am very pleased with the professionalism taken to complete the entire project. The inspection by Jarod M. was completed at the scheduled time which allowed us to pursue other other activities on the same day. Jarod was very clear in his instructions of what I should remove from the wall before repair work could begin. He described the work involved very clearly. Also, the actual repair work completed by Matt T., was completed somewhat ahead of schedule, again freeing us for the remainder of the day. I was out playing hockey and expected to be home before the work was completed. There was no work truck in the driveway when I arrived and expected to hear that there was a delay. However, my wife described how well the repair job went, and Matt had already departed. A far cry from other service calls for major appliance repairs we have experienced in the past. And lastly, the courtesy afforded us by the office staff. All in all, very satisfied with the work, and the cost. Regards
Rick P. of Markham, ON
Called in on Thursday with a concern about the discharge line part of the system which was installed this past summer and on Friday it was all fixed up no more concerns. Thank you all so much, we are beyond impressed and ever grateful. We would most certainly recommend you to our friends and family.
Jeff D. of Newtonville, ON
Total testimonials : 32

our service area

We serve Ashburn and the nearby area

Our Locations:

Clarke Basement Systems
12045 McCowan Rd
Stouffville, ON L4A 4C3