Testimonials for Clarke Basement Systems

Every time I contacted Clarke Basement, they were on time and returned any calls promptly, and if i had any questions they answered the questions personally. I believe the job was done very professionally and the two installers had no problem with me watching them doing the work and answered any question I had. I'd recommend Clark Basement Systems to almost anyone!
Scott F. of Missisauga, ON
There was a corner in the basement of Gary M.'s Mississauga, ON home where a water puddle would mysteriously form every time it rained. Gary was puzzled by the fact that there were no other signs of water intrusion on the walls or ceiling. After doing some research online, he called Clarke Basement Systems for help. In this video we speaks about the entire experience, from the first inspection all the way through completion Gary is also very happy with the results. His basement is now dry all the time, rain or shine.
Gary M. of Mississauga, ON
We had a small leak in our basement window and when we opened up the dry wall to find out the source of the leak we found that there was a bunch of mold behind the drywall and as we took off more and more drywall we found more and more mold.  And we have small children so obviously this was a big concern for us. So we ended up taking off all the drywall in our basement and in the process we found that the basement had leaks all over our basement. Originally, we thought we would have to do some sort of outside drainage system. But we were refrred to Clarke and Clarke was able to offer a system from the inside of our basement that would essentially tell the water that we're not going to try to keep you out -  if you have to come in, then come in but were going to channel that water where we can bring it to a sump pump and pump it out of our house and keep out basement 100% dry.  We had a great experience with Clarke Basement Systems. They were extremeley knowledgeable. They were really professional.  I love their confidence.  I'd ask them questions like ' if we ever have water down the road..' and their answer would be: 'You're not going to have water down the road'.  And I just loved that there was any sense of doubt. They knew their system worked. They were very professional. They explained everything very very clearly and they started the job exactly when they said they would start, they finished when they said they would finish it. They cleaned up every day. They were friendly. They were kind to my kids and they were really a pleasure to work with.  I would absolutely recommend Clarke to my friends. It's amazing because I told my friends when we first came to this house there was kind of an off smell to the basement.  We just sort of thought this is how basements are - they're damp, they have funny smells, they're not like the rest of the house. Now that they've been down there and they've done their work, our basement is dry as a bone.  It smells like a regular room in our house and we feel completely confident that we're not going to have any water and we can go back to living our lives and enjoying the space again.
Joni of Toronto, ON
Elizabeth from Toronto called on Clarke Basement Systems for help with her wet basement. From the initial proposal and assessment and throughout the entire process, our specialists explained all the repairs and provided literature to explain all the work that needed to be done. They got the job done quickly and efficiently so that the family could enjoy their dry space in no time!
Elizabeth of Toronto, ON
Debbie, a customer from Toronto, offers her feedback about the great experience she had with Clarke Basement Systems.  She was impressed with how quickly they could do the work (the installers came the following week), and how clean the installers left the area.  There was no mess, and they left a very clean installation of drywall. She had a TripleSump installed with a triple battery back up to solve her water problems.  She says the instructions were easy to understand and everything was explained to her in detail. Another satisfied customer from Clarke Basement Systems!
Debbie of Toronto, ON
I heard of Canadian Concrete Leveling through our builder, Granite Homes. They have been a great builder, we have had some challenges, and our biggest challenge was this current challenge which was our house was sinking, actually our floor was sinking. So I heard about you through them. We had an issue that we needed to be fixed right away, so we said to them we need this done and we need it done right, please find the BEST company in Canada, and they did! Your office staff were brilliant, easy to deal with and friendly on the phone. Your sales rep was amazing, his name was Paul and when Paul came in you just had a sense of complete comfort. Almost as though he was a best friend or a family member so thats extremely rare as I don't get that feeling very often. Paul was incredible at communicating what needed to be done, he was also incredible at making me feel at ease about the situation, i mean my house and floor were sinking. I was very impressed with Paul. Finally when the equipment went live and you guys got in here and started doing the work and get to the serious fix, the gentleman's name was Bill, and boy Bill was absolutely incredible. I read afterwards that Bill was the same individual who fixed the Tesla factory, and if he can fix a Tesla factory he can fix my home, and he did. He brought it to level, a true 00.0 level and I've got my business and my house back so thank you to your team.
Michael K. of Guelph, ON
After being satisfied with previous waterproofing services performed by Clarke Basement Systems, Jim from Markham, Ontario decided to call us when he discovered a wet carpet in his basement. Rather than just fixing the problem, our specialists were able to inspect the home’s water issues and suggest solutions, including perimeter drainage and proper use of a window well. Jim is now educated on how to prevent future water problems and is able to enjoy a dry basement!
Jim of Markham, ON
it was a very good experience. Starting from the estimate - the estimator came in and was very professional.  He gave me a good estimate and an approximate timeline. As it turned out your service departement called me before the timeline, so my work was done 2/3 weeks before I was anticipating.  Your crew showed up on the scheduled time. They were pretty professional and diligent. The work was quite messy because they were doing lots of excavation and whatnot. But once they left the whole area was absolutely clean.  There wasn't even a trace that there was any work was done here.  They dusted the window wells and they showed me that the drainage system was ok by flooding it with water and everything. So, yea - I was quite impressed.  Later there was a little bit of settlement in the gravel which they filled in. I gave you a call and the person showed up within a couple of hours and filled with gravel and everything. That was a few weeks later.  I am quite satisfied with the work.
Nadeen of Markham, ON
Richard, and I live in Whitchurch Stouffville. A referral, a friend of ours used Clarke and suggested we give them a call, which we did. Ya we had a crack in our foundation in our basement, and it was leaking into our basement and actually into our other room where we had carpet and stuff. Well it was a great experience right from the start. Right from the phone call, initial phone call, but what really impressed me was we set up an appointment with the consultant, but they emailed a package out before, talking about the company and how they were going to repair our leak, which I was impressed with. We had that come in the mail and then the consultant came and he was very professional. He went through it throughly with us, trying to figure out how to solve our problem and gave us a quote that we were very impressed with. Well its not as damp of course, and theres no water running into our basement anymore and its a lot better. Professional! From start to finish. from the initial phone call, to the meet and greet, to the job being done. It was seamless. How conscious they were. they were laid back, not pushy and explained everything very throughly. 
Richard B. of Stouffville, ON
"My experience was excellent.  Intially, I was concerned because my basement was full of water.  We just bought this century home. We had shopped around and talked to a number of people and I was concerned about cost and what was needed to be done. Most people wanted to get on with the job, dig up the entire foundation and waterproof the outside. Clarke came in and sat down with me, did an analysis first of all and went over what some of the options were.  There were a couple of different approaches we could take and we ended up going with a couple of different solutions and it really gave me the confidence that you guys knew what you were doing.  He probably spent better part of 2/3 hours before he made any recommendations.  He sat down and walked me through what was going on with my home and what he recommended and what some different solutions might be and some different costings as well. Interestingly enough we did 2 approaches: 1: we were digging outside which solved one part of the problem in a recent renovation of the house, and 2: in the century home with did an interior fix which is an interior drain which is the best of both worlds.  Since it's been done - absolutely dry! We would absolutely recommend Clark Basement Systems."
Mark of Stouffville, ON
Paul: Hi, I’m Paul at Canadian Concrete levelling and I am here with Ian Rogers from Silverline Helicopter. Thank you for having us here to look after your repairs.   Ian: Thank you for coming!   Paul: So we’re repairing a sinking office area, sinking down towards the outside wall and were using our patented Polylevel system to lift and level the floor for you. I know you explored a bunch of options for doing the repair, how did you come to decide to use us?   Ian: Well, i decided on you guys because I had looked at Mud Jacking before and while it probably may have worked I was most concerned about the disruption to the office. The system required that we would have to punch some holes in the wall so that they could access the areas that needed to be lifted. i was also concerned about the mass that was involved. With your system, i learned more when you came and told me about it, i have also accessed the information on your company on the internet, learned as much about your system that way. I gave you a call and then you came in. You're system is very un intrusive, even from a standpoint of lack of mass the leftovers seemed to be pretty much minimal. there was very little evidence that you guys were even there.    Paul: I know I was trying to explain it all to you when I was here. It is hard to describe the process, but now that you're here, you've actually seen the process being done, and how quick it is.   Ian: Ya, well I mean you guys don’t have the same amount of pressures. You are not trying to force the same amount of stuff through the pipe, so you have a much smaller hose and a much longer hose, the other guys didn’t have that, so the other guys would have had to go through the walls and it was going to be very disruptive.    Paul: Ya we have a 300 foot line on the truck so we can get to a lot of places, and the holes are only the size of a penny. Well again, thank you for your business, and I know you'll be happy with the repairs.   Ian: Yes its been something thats been bothering me for quite some time. It was never a hazard to say, but optically it was quite bad.    Paul: Especially in such a meticulous precision business that you're in.   Ian: Ya and for us what a customer sees is very important when they walk into a door, and when they see that the floor had sunk its not good for us. I very much appreciate it!   Paul: thank you for your business!
Silverline Helicopters, Ian R. of Holland Landing, ON
Question: Why did you hire Clarke Basement Systems?  Answer: They were the most informative company around for these types of services and the Salesman Rob was very friendly. He explained everything very thoroughly in terms that I can even understand because I don't have knowledge of these kind of things. the pricing was very fair ! Question: As of right now the waterproofing and crawlspace portion have been done, any comments on that? Answer: Both things were completed better than I expected. I am COMPLETELY satisfied with the work that was done.
Apurva T. of Orillia, ON
Hey Robert – just a quick note that we are still very happy with our basement system and the we are VERY happy we have it installed before all this rain comes in tonightJ   Thanks again for being at that trade show!   Kelly
Kelly & Peter P. of Priceville, ON
After living in her home for 25 years, this year my Mum got a bit of water in her basement which freaked her out and upset her greatly. After doing research I decided to call 2 companies to obtain 2 estimates to get this situation taken care of for her. Mum is 86!! The first company, really, did not even want to take the time to even talk to me, or come out to her home! He said I will email you some information (which he never did). Sigh. My next call was to Clarke Basement Systems and what a breath of fresh air it was. From the service, to reception, to the Sales Person to our OUTSTANDING CREW, which was headed by ROB .... we were treated so well. Many calls to confirm, to reschedule due to a storm and follow up. Mum and I are thrilled and really really want to comment and THANK ROB and his team for their hard word, respectfulness of Mum's home and doing a fine job. When they were leaving a neighbour came out and he will be calling for an appointment too. You can tell Rob LOVES his work, what a funny guy and so knowledgeable. Thanks again. GO ROB!!!!!
Ramona S. of Burlington, ON
i want to thank Matt for coming by and fixing those little holes in our new crawlspace floor covering before they became big holes.  I also appreciate the roll of tape he left so we can catch other little tears and holes in the coming years before they too become larger problems. Still love going down there and NOT smelling the earthy damp smell which we used to experience! THANKS!  
Barb D. of Milton, ON
The guys (Shane and Luke) we great. They arrived right on time as scheduled and took great care not to damage the grass and lawn any more than was necessary, (can't dig through a flower bed without some damage). Hard workers and friendly, they didn't mind me watching as they worked. I would not hesitate to recommend your company to anyone with a similar problem.
Scott F. of Mississauga, ON
We would like to let you know that your company present high standard of business practices. From receptionist to professional visiting  (Ron Monk in our case). All are helpful ,friendly and with an extra human touch which we really appreciated. Your info. packages sent prior to the schedule visit is of helpful ,so people can ask relevant questions. Ron was punctual, had called to confirm appointment time prior to the visit. He was courteous knowledgeable and professional through out the visit, paying attention to minor details. He was patient and friendly in explaining /answering questions. He was able to pin point the problem source in timely fashion. All in all,Ron's visit,the whole dealing with your company are pleasant and impressive.
Theresa of Toronto , ON
Testimonial Photo by L. M.
I just wanted to send a note to let you know how impressed I was with the work that Jose, Reshimi, and Trevor did today.  They were extremely professional and knowledgeable.  
L. M. of Toronto, ON
Thank you Clarke Basement Systems for sending someone by to fix up the pipe problem!! Most appreciated. We hope to call you at some point soon to waterproof the whole basement and redo the floors! You guys are a class act. Thanks!
Robin F. of Toronto, ON
This was our first Annual Maintenance since installing a complete waterproofing system and TripleSafe sump pump from Clarke Basement Systems. Ali was great... explained everything, and provided some helpful tips and advice on keeping the system operating efficiently. We've been very satisfied with Clarke Basement Systems from initial installation to ongoing service! 
Adam R. of Toronto, ON
Hi Paul, I wanted to give you a big thank you for pulling together a team of professionals for our interior basement waterproofing project.  As you are aware during our basement renovation we came across water on one wall of the basement.  Having already done an exterior solution we opted for the interior solution for final peace of mind.  Paul Mendell (our Project Manager from Clarke Basement Systems) was able to review the area and along with his production team (Rob Trevisan) was able to pull a team of three people (led by Jose Martinez) together within  very short notice in order to get the work done in one day!  The work was done in a timely matter, was clean and efficient, with little disruption to the other basement renovations that were happening at the same time. This far exceeded our expectation and allowed us to move forward with the balance of the basement project! Thank you again for helping us and providing such a quick turnaround.   Trevor    Trevor Katz Office Central Inc.
Trevor K. of Toronto, ON
On Monday, Oct. 20, we had Ali & Brandon at our house to install a sump pump and drainage system in our basement. They were very knowledgeable, courteous and friendly. They did an excellent job and we were very happy with the service.
James & Margaret B. of Toronto, ON
I would like to take this opportunity to extend my contentment and satisfaction towards your team of professionals. Alex introduced me to your company and with Cory's support was able to close the deal for the 3 projects that I have on the go. They, along with your scheduling team, were eager to meet our deadlines. Upon completion of the work on hand, I felt there could have been a little bit more attention paid to details, although I had no concerns to quality given your warranty on the project. Alex was quick to visit and report back to Cory who in turn put me in touch with your production manager. Upon discussing the issues, your Senior Service Tech. was sent to the site where we met. Fitz’s assessment and performance was of a true professional ... recognizing, explaining, addressing and instilling on his assistant important lessons on quality and customer service. From one business owner to another, I would like to congratulate you on your staff and projection of professionalism that I experienced. I would have no problem whatsoever recommending you, your company and more so your associates for a job well done, excellent concepts of customer service and a follow up worthy of your pride as representatives of your company.
Ami B. of Toronto, ON
Testimonial Photo by Duncan M.
Hi Kyle,   I Just stopped by 1222 Abbey in Pickering where you did the lift this morning. Duncan is super happy with the work you guys did and your cleaning up and attention to detail. He told me that you talked to him about the garage as well and I'm going to give him a quote for that. Thanks again for the great job that you guys do – and let the other guys on your crew know as well.   Thanks again,Chris Luke    Clarke Basement Systems  Foundation Supportworks of Ontario  Cell #4167054861 (texting welcome) Office #8664881988  
Duncan M. of Pickering, ON
Testimonial Photo by George E.
My experience with Clark Basement Systems was fantastic. Getting a hold of someone was super easy. Their quote was very thorough and comprehensive; Chris answered all of our questions in a patient and easy to understand manner. The repair was done extremely well; Matt's work was clean and he was helpful in explaining the job before, during, and after the repair was complete. I would highly recommend Clark Basement Systems to anyone who is in need of foundation repair.
George E. of Whitby, ON
Scheduled for 8:30am July 11. Matt arrived on time - in fact a little early, which was great - got to work immediately. Obviously knew his stuff, explained what all he did and how the system responded. Left me confident that all was well. Matt is a personable, pleasant individual. You've hired a good one, and Fitz's training has paid off. Well done - all 'round! - Cheers
William W. of Thornhill, ON
Testimonial Photo by Bethany W.
Hi Paul,   Just wanted to thank you and your guys for the great job done in our backyard! It's exactly what we wanted. The guys were very professional and worked really hard. We will definitely recommend your company. Thanks again!    Bethany & Daniel
Bethany W. of Thornhill, ON
Total testimonials : 54

our service area

We serve Ashburn and the nearby area