Basement Waterproofing Customer Testimonial from Christine P. in Mississauga, ON

I requested quotes from 3 different companies. While the others were just as nice, the interaction with Clarke Basement Systems was unmatched. It started with the information package mailed to me and then Chris booking the initial inspection. He came to my house and was considerate to call an hour prior to ask permission for another colleague to join the inspection. They arrived at the time they said they would. They checked the overall moisture level of the house, inspected the cracks, explained their system and process and answered all my questions. Chris gave me time to review quotes to make my decision and followed up after a week if I’ve made a decision. After answering my follow up questions, I decided to proceed with the work. Chris explained what comes next from calls from the office to schedule the crew, what to expect when the crew arrives, how long the work will take and payment details. The scheduling call came as expected and advised they may be able to come in sooner if it works with my schedule. Which ended up being completed 2 weeks sooner than originally scheduled. Worked great for me. Lucio and Dimitri came to do the work and I love how they call 15-30 minutes ahead to let me know they’re on their way. They were wearing masks, kept socially distanced and laid out the floor covers when I let them in. They were very courteous and professional. briefly walked me through what they will do and how long they will be. Also did me a favour of patching up the exterior crack to close it both from inside and out. Cleaned up after themselves and showed me the finished work and advised of drying time. I’m happy with the work and will monitor for leaks when the snow melts. But I’m happy with the experience I had with Clarke basement systems. I highly recommend them. Thank you!