Basement Waterproofing Customer Testimonial from Marcello D. in Tiny, ON

It certainly is a good day for us. 

After a nightmarish 2 years we finally have a basement solution that can put our minds at ease. 

I am writing to thank the entire Clarke Basement team, from the secretaries, Robert in the office, the work crews and especially the team leaders Lucio and most recently Jose who have been with me and my family every step of the way to provide my family with solutions, support and excellent service. 

It was not an easy task, as we had to overcome quite a few challenges to finally solve the problem. Although we had to lose our basement and create a crawl space, I found comfort in knowing that Clarke Basements did everything they could to salvage the basement. When that was not possible they provided an alternative which we accepted and came to terms with. 

When they finally did complete the work and finished the crawl space I was very pleased with the result. There was excellent communication every step of the way. The workmanship was outstanding and the service was superb. I would like to thank Jose especially for his honesty and personal touch. He takes pride in his work and made sure that he attended to every detail. Thank you Jose. 

I especially want to thank Robert Langdon. Robert was instrumental through the entire process. From the first time I met him up until we completed the job yesterday, Robert was there to provide options and solutions, to answer any questions at anytime, including the weekends and evenings. He walked me through every detail and made sure everything was explained and that I was comfortable with everything, every step of the way. As I mentioned, this was an ordeal for my family and I, but Robert went above and beyond what was expected of him to make sure we found a solution and that we had peace of mind. I cannot thank him enough. He is a very special person and you are very fortunate to have him working for your company. In this day and age where the faceless, impersonal and greedy companies reign supreme it is so refreshing to know that there are still people like Robert who are competent, honest, personable and caring. That is a rare breed and you are very fortunate to have someone like Robert to be the face of your company. I commend him and thank him earnestly for all that he has done. 

In closing, I wish to once again thank you all for everything. I will certainly recommend your company to anyone who is in need of your type of service. 

Kind regards,