When water appeared nearly 2 years after the initial repair of the wall and the installation of the interior weeping tile system in our house, we immediately feared the worst, that in some way, some how the system was now compromised.
We immediately called the main number and Rob came to investigate in order to determine the cause. He was confident that Clarke's system was not the cause but he was determined to find it and he scheduled another visit this time with Steve (our salesman) who had an infra red camera and it didn't take them both long to determine that the source was a plumbing leak related to the shower.
Needless to say we are relieved that the source wasn't related to the Clarke's installation and through the whole discovery process both Rob and Steve were both concerned for our problem and courteous and polite during what started out as a very emotional experience.
Rob and Steve's confidence in their product and installation process was once again confirmed, and our experience with their after sales support reaffirms in our minds that we chose the right solution, from the right company with the right people.