Went above and beyond.
Promptly returned calls
Thorough explanation of products and services. When an unexpected thaw and rain combined with the failure of my old sump pump, he jumped in, got his hands dirty and helped the crew make up lost time. That impressed me.
Courteous, there when they said they would be and respectful of Covid protocols. Lucio, Dimitry and Trevor were very friendly and worked well together. Despite my old sump pump quitting two days before their arrival, and three inches of water in the crawl space, they found a solution, drained the water and made additional recommendations. Lucio answered any and all questions and followed through on the little details. Lucio also went above and beyond by removing my inadequate home dehumidifier from the crawl space which I couldn’t do myself due to a physical disability.
I didn’t need to do anything.
Thorough internet search did not yield anyone else who could handle all aspects of the job. Your BBB rating and my previous discussions with a former employee made you the logical choice.
Absolutely flawless experience, they decided on the most logical solution for my issue, and...