Job review from in Aurora, ON L4G 2L6 on 04/24/21

Overall Rating:

5  out of 5
Our Overall Service

When we moved into our home 5 years ago there was a partial waterproofing system installed. When flooding became an issue in other areas we investigated exterior waterproofing as well and ultimately chose Clarke's system due to it's proven superiority. Even though we had to demo our existing basement prior to beginning the waterproofing job, the peace of mind we will experience the next time there is a heavy rainfall makes it all worthwhile.

Call Representative

Amber is terrific

Sales Process

Ben Wallis has been incredible. When we discovered large cracks in the foundation wall upon removing the existing basement drywall Ben was quick to suggest flexispan to put our minds at ease. Upon discovery by the installation crew that the water guard system we had initially chosen couldn't be installed in part of our basement due to a monolithic foundation, Ben immediately contacted us and came right over to the house to explain in person what that meant and offer the solution (drytrak) He quickly put our mind at ease, explained the system in detail and assured us it's performance would equal that of the water guard system. He defused what could have been a really stressful time for us and ensured the project continued without a hitch on time and as planned.

Our Installation Crew

Jose and his crew were incredible. As the installation happened during covid we were concerned about having people in the house, but they never came into the main areas of the house and wore their masks consistently. They were pleasant and respectful, tidy and knowledgeable. I have to give a special shout out to installation specialist Trevor Bowman. He took the time to explain every detail and made sure we understood how the system worked, including the new sump pump before packing up and moving on to the next job. When part of the drytrak system leaked during testing he repaired it, came back the next day and didn't leave until he was satisfied it had been repaired. He showed us how to test it again and assured us a quick call to the office would remedy any remaining issues (there were none). His expertise and level of service should be commended.

The Cleanup Process

The team swept up and removed all debris, they even did us a favor and removed some items left behind after our basement demolition.

What made you choose our company:

We already had a partial Clarke Waterproofing system in part of our home when we moved in and were happy with the level of service we received. When flooding became an issue after heavy rainfall we knew we had to come up with a permanent solution and considered exterior waterproofing as it was so much easier to do with a finished basement. We ultimately decided on the Clarke system due to its proven superiority and excellent first hand reviews from our contractor who had put the same system in her own century home a few years previously. We are looking forward to being able to rest easy during the next heavy rainfall knowing our house is protected, and warranted from future flooding issues.

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